Terms & Conditions

Last Updated: June 24, 2026

Please read these Terms & Conditions carefully before using https://altacarpetcleaning.com/ or participating in any communication program operated by Alta Carpet Cleaning and Rental LLC.

These Terms & Conditions apply to the website, text messaging programs, email communications, phone communications, customer support communications, post-service follow-ups, review requests, and any related online services operated by Alta Carpet Cleaning and Rental LLC.

By accessing or using our website, submitting your contact information, requesting service, opting in to receive messages from us, or otherwise interacting with Alta Carpet Cleaning and Rental LLC, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website, enroll in any communication program, or use our services.

For purposes of these Terms, “Company,” “we,” “our,” or “us” refers to Alta Carpet Cleaning and Rental LLC.

Use of Our Website and Services

You agree to use our website and services only for lawful purposes and in a way that does not interfere with the security, availability, or proper operation of the website or our business.

You agree not to misuse the website, attempt to gain unauthorized access to our systems, interfere with other users’ access, submit false or misleading information, scrape or copy content without permission, transmit malicious code, or use the website in a way that violates applicable laws or regulations.

Customer Communications Program

Alta Carpet Cleaning and Rental LLC operates one or more communication programs to communicate with customers and prospective customers by SMS/MMS text message, email, phone call, live chat, forms, and other communication channels.

These communications may include, but are not limited to:

Service-related alerts and reminders
Customer support and scheduling updates
Appointment confirmations
Appointment reminders
Rescheduling updates
Post-project or post-service follow-up messages
Satisfaction surveys
Net Promoter Score, or NPS, requests
Feedback requests about completed work
Invitations to leave public reviews on third-party platforms
Limited informational or promotional messages related to our services, where permitted by law

Program Name: Alta Carpet Cleaning and Rental LLC Customer Communications

Program Description: One-time and recurring communications by SMS, MMS, phone, email, and other channels related to service scheduling, customer support, appointment reminders, post-service surveys, feedback collection, review requests, service-related updates, and limited promotional messages where permitted by law.

SMS Text Message Terms

By opting in to receive SMS or MMS text messages from Alta Carpet Cleaning and Rental LLC, you agree that we may send you text messages related to customer care, scheduling, service updates, appointment confirmations, appointment reminders, rescheduling, follow-ups, review requests, feedback requests, and marketing messages where permitted by law.

You may opt in to receive messages from us by submitting a form on our website, checking an SMS consent checkbox, requesting text updates, providing your information during a service interaction, scheduling a service, contacting us, or otherwise agreeing to receive communications from us.

Consent to receive marketing text messages is not a condition of purchase. You may still request services from us without consenting to marketing text messages.

Message frequency may vary based on your interactions with us, your service history, your inquiries, and the communication programs you join.

Message and data rates may apply. Your wireless carrier may charge you for messages sent to you from us and messages you send to us. You are responsible for any such charges. For questions about your text or data plan, please contact your wireless provider.

Supported carriers may include major U.S. wireless carriers and many regional carriers. Availability may vary by carrier and location.

Carriers are not liable for delayed or undelivered messages. Message delivery may be affected by your carrier, mobile device, network coverage, or other conditions outside of our control.

You must be at least 18 years old, or the age of majority in your jurisdiction, to participate in our SMS program.

SMS Opt-Out and Help Instructions

You can cancel SMS text messages at any time by replying “STOP” to any text message we send. After you send “STOP,” we may send you a one-time confirmation message confirming that you have been unsubscribed from that specific text message program. After this confirmation, you will no longer receive SMS messages from that program unless you opt in again.

You may still receive communications from other programs you have joined unless and until you opt out of those programs as well. You may also receive non-SMS communications where permitted by law or as needed to provide requested services.

If you need assistance with our messaging program, reply “HELP” to any text message or contact us directly at +1 469-398-9599 or altacarpetcleaning@gmail.com.

Suggested SMS Consent Checkbox Language

I agree to receive SMS messages from Alta Carpet Cleaning and Rental LLC about appointment confirmations, reminders, rescheduling updates, customer support, service-related updates, post-service follow-ups, review requests, and limited promotional messages where permitted. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe and HELP for help. Consent is not a condition of purchase. View our Terms of Service at https://altacarpetcleaning.com/terms-and-conditions/ and Privacy Policy at https://altacarpetcleaning.com/privacy-policy/.

Post-Service Surveys, Feedback, and Review Requests

After a service or project is completed, we may contact you by phone, SMS/MMS, email, or other communication methods to request feedback about your experience.

These communications may include satisfaction surveys, NPS score requests, requests for ratings, requests for written feedback, follow-up questions about your service, and invitations to leave a public review on platforms such as Google, Facebook, Yelp, or other third-party review sites.

Participation in surveys, feedback requests, and public review requests is voluntary. Declining to participate will not affect your ability to receive services from Alta Carpet Cleaning and Rental LLC.

Third-Party Websites and Links

Our website, messages, emails, or other communications may contain links to third-party websites, platforms, products, or services that are not owned or controlled by Alta Carpet Cleaning and Rental LLC.

Alta Carpet Cleaning and Rental LLC has no control over and assumes no responsibility for the content, privacy policies, terms, security, practices, products, or services of any third-party websites or services.

You acknowledge and agree that Alta Carpet Cleaning and Rental LLC shall not be responsible or liable, directly or indirectly, for any damage, loss, claim, or issue caused or alleged to be caused by or in connection with your use of, reliance on, or interaction with any content, goods, services, websites, advertisements, links, or resources available through third-party websites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services you visit.

Privacy Policy

Your use of our website, services, and communication programs is also governed by our Privacy Policy, which explains how we collect, use, disclose, and protect information. Please review the Privacy Policy below for more information.

No Professional Advice

The information on our website and in our communications is provided for general informational purposes only. It should not be considered professional, legal, financial, medical, or other specialized advice.

Service Availability

We may modify, suspend, or discontinue any part of our website, communication programs, or services at any time without notice. We are not liable if all or any part of the website, communication programs, or services is unavailable at any time or for any period.

Intellectual Property

The website and its content, including text, graphics, logos, images, design elements, service descriptions, blog posts, videos, and other materials, are owned by Alta Carpet Cleaning and Rental LLC or used with permission, unless otherwise stated.

The website is provided for your personal, non-commercial use. You may not copy, reproduce, distribute, modify, display, publish, transmit, translate, sell, create derivative works from, exploit, or use any website content for commercial purposes without our prior written permission.

By posting, uploading, submitting, or sending any material to us, including comments, reviews, photos, videos, feedback, messages, or social media content, you represent that you own the material or have the necessary rights and permissions to provide it. You grant Alta Carpet Cleaning and Rental LLC a royalty-free, perpetual, irrevocable, non-exclusive, worldwide license to use, reproduce, modify, transmit, publish, display, distribute, and create derivative works from such material in connection with our business, marketing, customer support, and service operations, subject to applicable law and our Privacy Policy.

Disclaimer of Warranties

Our website, communications, online services, and website content are provided on an “as is” and “as available” basis. Alta Carpet Cleaning and Rental LLC makes no warranties, express or implied, regarding the operation, availability, accuracy, completeness, reliability, or security of the website or communication programs.

To the fullest extent permitted by applicable law, we disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising out of course of dealing or usage of trade.

We do not guarantee that the website will be uninterrupted, error-free, secure, or free from viruses or harmful components.

Limitation of Liability

To the fullest extent permitted by law, Alta Carpet Cleaning and Rental LLC and its owners, officers, directors, employees, contractors, affiliates, agents, service providers, and licensors shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising out of or relating to your use of the website, communication programs, or services.

This includes, but is not limited to, damages for loss of data, loss of profits, service interruptions, website errors, third-party links, delayed or undelivered messages, reliance on website content, or unauthorized access to or use of information.

Nothing in these Terms is intended to limit any rights that cannot be limited under applicable law.

Indemnification

You agree to indemnify, defend, and hold harmless Alta Carpet Cleaning and Rental LLC, its affiliates, and their respective owners, officers, directors, employees, contractors, agents, service providers, and licensors from and against any claims, causes of action, damages, liabilities, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to your use of the website or services, your submitted content, your breach of these Terms, your violation of applicable law, or your violation of the rights of another person or entity.

Governing Law

These Terms shall be governed and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms shall not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court or arbitrator, the remaining provisions of these Terms will remain in effect.

These Terms, together with the Privacy Policy and any additional terms that apply to particular services or programs, constitute the entire agreement between you and Alta Carpet Cleaning and Rental LLC regarding your use of the website, communication programs, and related online services, and supersede and replace any prior agreements regarding those matters.

Arbitration of Disputes

The parties agree that any dispute or claim in law or equity arising between them regarding these Terms, the website, the communication programs, or related services, including any dispute regarding the enforceability or applicability of this arbitration provision, shall be decided by neutral, binding arbitration conducted in Denton County, Texas, unless applicable law requires otherwise.

The arbitrator shall be a retired judge, justice, or an attorney with at least ten (10) years of legal experience relating to the subject matter of the dispute, unless the parties mutually agree otherwise. The arbitrator shall render an award in accordance with the substantive laws of Texas.

In all other respects, the arbitration shall be conducted in accordance with the rules and procedures of the American Arbitration Association, subject to the parties being allowed limited discovery. Judgment upon the award of the arbitrator may be entered in any court having jurisdiction.

Notice Regarding Arbitration

By using this website, participating in our communication programs, or using our services, you are agreeing to have any dispute arising out of matters included in this “Arbitration of Disputes” provision decided by neutral arbitration.

You are giving up any rights you might possess to have the dispute litigated in a court or jury trial. You are also giving up certain judicial rights to discovery and appeal, unless those rights are specifically included in this arbitration provision.

If you refuse to submit to arbitration after agreeing to this provision, you may be compelled to arbitrate pursuant to a court order. Your agreement to this arbitration provision is voluntary. If you do not wish to agree to arbitration, you should not use this website, participate in our communication programs, or use our related online services.

Class Action Waiver

Any legal action or arbitration arising in connection with your use of the website, the communication programs, these Terms, or related services must be brought on an individual basis.

This means neither you nor Alta Carpet Cleaning and Rental LLC may join or consolidate claims by or against other customers or users, or litigate in court or arbitrate any claims as a representative, member of a class, or in a private attorney general capacity.

Changes to These Terms

We reserve the right, at our sole discretion, to modify, update, or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days’ notice before the new terms take effect. What constitutes a material change will be determined at our sole discretion.

When we update these Terms, we will revise the “Last Updated” date at the top of this page. By continuing to access or use our website, communication programs, or services after revisions become effective, you agree to be bound by the revised Terms. If you do not agree to the new Terms, please stop using the website, communication programs, and related services.

Contact Us

If you have any questions about these Terms, please contact us:

Alta Carpet Cleaning and Rental LLC

7105 Riverchase Trail, Denton, TX 76210

Phone: +1 469-398-9599

Email: altacarpetcleaning@gmail.com

Website: https://altacarpetcleaning.com/

Company Information